MarkNtel Advisors recently published a report, titled, ” Global CRM Software Market By End User (Healthcare, E-commerce and Retail, BFSI, IT and Telecom, Government, Others (Media, Energy and Utility, Transportation, etc.)), By Enterprise Size (Small and Medium Scale Enterprise, Large Scale Enterprise, By Application (Salesforce Automation, Customer Service, Marketing Automation, Social Media Monitoring, Others. As per as the report The Global Customer Relationship Management (CRM) Software Market is projected to grow at a CAGR of around 14.8% during the forecast period, i.e., 2022-27.
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Market Dynamics:
Key Driver: Integration of AI into CRM Software-The burgeoning demand for Artificial Intelligence (AI)-based CRM software is due to the rapid adoption of SaaS-based solutions and the rising number of AI-based product offerings by technology providers globally. Integrating AI into CRM solutions helps improve customer engagement, sales insights, and social networking. In the aftermath, it results in the increased adoption of point solutions, expansion in computing & analytical abilities, & the surging adoption of the SaaS delivery model. Furthermore, advancements in AI, such as Machine Learning (ML), Natural Language Processing (NLP), and Deep Learning, are some techniques contributing to the Global CRM Software Market growth.
In addition, AI-based CRM solutions eliminate repetitive & unproductive tasks, including data entries, and other time-consuming administrative functions, since they offer greater bandwidth for customer services & support functions. Likewise, AI-enabled chat & email bots ensure that customers get quick responses & directions. The increasing advances in AI have paved the way for technologies to analyze voice & text in real-time, which helps agents effectively serve prospective & existing clients.
Leading Companies in Global CRM Software Market:
Aurea Software, Inc,. Infor, Inc, Microsoft Corporation, Oracle, Salesforce, Pegasystems, SAP, SAGE Group Sugar Customer Relationship Management (CRM), Zoho Corporation, HubSpot, NetSuite, IBM Corporation, Copper Customer Relationship Management (CRM), Inc. ,Adobe System Inc.
Global CRM Software Market Segmentation:
By End User
-Healthcare
-E-commerce and Retail
-BFSI
-IT and Telecom
-Government
-Others (Media, Energy and Utility, Transportation, etc.)
By Enterprise Size
-Small and Medium Scale Enterprise
-Large Scale Enterprise
By Application
-Salesforce Automation
-Customer Service
-Marketing Automation
-Social Media Monitoring
-Others (Lead Generation, Integration, etc.)
By Deployment Model
-Cloud
-On premise
-Hybrid
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By Region
-North America
-South America
-Europe
-Middle East and Africa
-Asia-Pacific.
Key questions answered in the Global CRM Software Market are:
•What is Global CRM Software Market?
•What was the market size in 2021?
•What is the growth rate of the Global CRM Software Market?
•Which are the factors expected to drive the market growth?
•What are the different segments of the Global CRM Software Market?
•What segments are covered in the Market?
•Who are the key players in the Global CRM Software Market?
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