Methods to Quickly Resolve QuickBooks Update Error 15311

QuickBooks 15000 series errors typically occur when there are payroll-related issues. The QuickBooks Update Error 15311 is one such error that can prevent users from upgrading the payroll feature. The issue can arise when there are technical bugs in the application that require immediate attention. If you encounter QuickBooks error code 15311, you can use the simple solutions provided in this article to eliminate it permanently. So keep following this article until the end and get rid of this payroll update error like a professional.

If you are unable to perform the steps in this article to resolve this payroll update error on your own, you can contact our technical support team at +1(855)-738-0359 for assistance

Causes of QuickBooks Desktop Error 15311

If you receive QuickBooks error message 15311, one or more of the following may be to blame:

1. Some processes operating in the background are interfering with the update.
2. The internet connection configuration is incorrect, which is preventing the update procedure from proceeding.
3. The Windows firewall is creating an obstruction that prevents QuickBooks from executing payroll updates.
4. The Windows security settings are not configured appropriately; you must modify them to enable QuickBooks to download and install the updates.
5. The reboot.bat batch file in QuickBooks is incorrectly registered; re-registration is required.

Recommended To Read : Quickbooks Error Code 6010

Simple Methods to Get Rid of QuickBooks Error 15311

Error 15311 during a QuickBooks update can be rectified with the methods provided below –

Method 1 – Install a Digital Signature through the File Manager

Installing the digital signature certificate allows you to perform payroll updates and resolve error 15311 in QuickBooks.

1. Open the C drive in Windows File Manager and navigate to the QuickBooks installation directory.
2. Get access to the QuickBooks files from the C: Program Files (x86) Intuit QuickBooks subdirectory.
3. Locate the QBW32.exe file, right-click it, and select Properties to access the Digital Signature tab. 
4. Click Details to select View Certificate, then click Install Certificate from the General tab.
5. When the Certificate Import Wizard window appears, ensure that the Download Location is set to Current User, and then click Next.
6. Select Finish and then OK once the Import was successful message is displayed. 

Method 2 – Download the QB Updates after Updating QB to the Latest Version

You must update QuickBooks Desktop before getting payroll updates to avoid any issues like error 15311.

1. Launch QuickBooks Desktop and select Update QuickBooks from the Help menu to access the Update Now tab. 
2. Select the Reset Updates checkbox, then select Get Updates to redownload the application’s updates.
3. Once QuickBooks has downloaded the updates, exit QuickBooks and return to the Update QuickBooks Window to select Install Now.

Conclusion

Performing the actions outlined in this blog post will definitely help you resolve QuickBooks update error 15311. If the problem persists, you can contact us at +1(855)-738-0359 for assistance from our certified team of QuickBooks Desktop experts, who can help you get rid of this issue in no time.

FAQS

What is QuickBooks Update Error 15311 and how can I resolve it?

The error code 15311 typically comes when there’s a problem with the digital signature verification process while updating the QuickBooks program. This problem can make it impossible for you to successfully update the software to the most recent version. To solve this issue, you can try the following methods:

1. Restart Your Computer: Sometimes, a simple restart can help clear temporary issues causing the error.
2. Run QuickBooks as Administrator: Right-click on the QuickBooks icon and select “Run as administrator” to ensure that the software has the necessary permissions to perform updates.
3. Check Internet Connection: A stable internet connection is essential for downloading updates. Make sure your internet connection is reliable.
4. Disable Antivirus and Firewall: Security software can sometimes interfere with QuickBooks updates. Temporarily disable your antivirus and firewall, then attempt the update again.
5. Install Digital Signature Certificate: If the error persists, you might need to manually install a digital signature certificate. You can find detailed instructions on the official QuickBooks support website.
6. Update QuickBooks Manually: If the automatic update is not working, you can download the latest update from the official QuickBooks website and install it manually.
7. Repair QuickBooks Installation: If none of the above steps work, you might need to repair your QuickBooks installation. Go to the Control Panel, select “Programs and Features,” find QuickBooks in the list, and choose the “Repair” option.
8. Consult QuickBooks Support: If the error continues to occur, it’s recommended to reach out to QuickBooks customer support for more specific assistance tailored to your situation.

Before attempting any troubleshooting actions, keep in mind to create a backup of your company’s files to prevent possible data loss.

Read More: QuickBooks error code 6143